Privacy Policy
Last Updated: November 1, 2024
Welcome to Airex Industries! We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information, in compliance with Bill 25 (Loi 25), Quebec’s Act respecting the protection of personal information in the private sector. By using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect, use or disclose your personal information only with your consent. Your consent can be expressed, deemed or implied in relation to the collection of your personal information.
Expressed consent is given explicitly and can be given orally, electronically or in writing.
Deemed consent is when the purpose of the collection, use or disclosure would be considered obvious to a reasonable person. You voluntarily provide personal information to Airex Industries for that purpose (e.g. providing your email address to receive a price quote).
Implied consent is when it can reasonably be concluded that consent has been given by an action you’ve taken, or when you decide not to take an action (e.g. not notifying us that you want to discontinue receiving email communications such as newsletters).
Personal information of prospective and existing customers will not be used or disclosed for purposes other than those for which it was collected, except with consent of our customers or as required by law. Personal information will be retained only as long as necessary for the fulfillment of those purposes.
Similar to other websites, our website uses a standard technology called cookies to collect information about how our website is used and the traffic it generates. A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but to protect your privacy, your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Cookies are used to remember information you gave us so you don’t have to re-enter it each time you visit our site, which allows for faster and simpler navigation. This information is gathered to perform a statistical analysis of user behaviour and characteristics. This is done to allow us to better design our website and to improve the content to meet the needs of our visitors. This information will not be shared or sold for commercial purposes.
Our website may contain links to other websites. When you leave our website via links and enter other sites, you are subject to the privacy and security policies of those sites.
We collect personal information necessary for the delivery of our services. This may include:
- Personal Identification Information: Name, email address, phone number, and mailing address.
- Transactional Information: Payment details and purchase history.
- Usage Data: Details about your interactions with our website, such as pages visited, browsing time, and IP address.
We collect information directly from you or through automatic data collection methods when you use our website.
2. Purpose of Data Collection
Your personal information is collected for the following purposes:
- To Provide Services: Fulfilling your requests, processing orders, and providing customer support.
- For Website Improvement: Analyzing usage data to enhance our services and website functionality.
- Compliance and Legal Obligations: Meeting regulatory requirements and addressing legal obligations under Bill 25.
We will not use your personal information for purposes beyond those identified at the time of collection without your explicit consent.
3. Consent to Collection and Use
We obtain your consent before collecting, using, or disclosing personal information, except where permitted by law. Consent may be expressed (in writing or electronically) or implied (through the use of our services), depending on the sensitivity of the information and your reasonable expectations.
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us as outlined below.
4. Sharing of Personal Information
We may share your personal information with:
- Service Providers: Third-party companies that assist us with service delivery, such as payment processors and IT support. These companies are contractually bound to use your information only for the purposes outlined in this Privacy Policy and to maintain its confidentiality.
- Legal Compliance: Authorities when required by law, court orders, or other legal processes.
We do not sell your personal information to third parties.
5. Your Rights
Under Bill 25, you have the right to:
- Access: Obtain access to the personal information we hold about you.
- Rectification: Request corrections to any inaccurate or incomplete information.
- De-indexation and Data Portability: Request removal or transfer of your information under certain circumstances.
- Right to Withdraw Consent: Withdraw your consent for data use, subject to legal restrictions.
- Right to Lodge Complaints: File a complaint with the Commission d’accès à l’information du Québec (CAI) if you believe your rights have been violated.
To exercise any of these rights, please contact us through the information provided below.
6. Data Security
We use industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Measures include access restrictions, encryption, and secure storage. Only authorized personnel have access to your personal information to perform their duties.
7. Retention of Information
We retain your personal information only as long as necessary for the purposes for which it was collected, in accordance with legal requirements. Once information is no longer required, it will be securely destroyed or anonymized.
8. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the updated policy on our website, along with the last updated date. We encourage you to review this page regularly to stay informed about our privacy practices.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights under Bill 25, please contact us:
Airex Industries
rh@airex-industries.com
1-514-351-2303 Ext. 415
Marie-Michèle Cyr
2500 Bernard-Lefebvre
Laval, Quebec, Canada
H7C 0A5
By using our website and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. Thank you for trusting us with your personal information.